Will I receive verification codes from WhatsApp, Google or my bank?

Plans with a number can receive verification codes by text (SMS), and by call when the service offers one. Codes are meant to arrive, but we can't guarantee them: the service that sends the code and the mobile network decide. Some banks and apps don't accept travel numbers, or numbers from another country.

Before you ask for a code

1. Be in a country your plan covers, with the eSIM switched on and connected. The number only receives texts while its line is connected.
2. Check that your plan is still active.
3. Give the number in full: +, the country code, then the number.
4. Check that the service accepts numbers from your number's country. Global+ numbers are US numbers.

If the code doesn't arrive

1. Wait a few minutes before asking again. A new request may cancel the code before it.
2. Turn airplane mode on for 30 seconds, then off again.
3. Look in your messages' filtered or spam folders.
4. If the service offers a voice call instead, try that.
5. If one service never sends a code while others do, that service may not send to this kind of number. Contact the service, or use another number.

Codes sent to your usual number

A data-only eSIM has no number and can't receive texts. Codes sent to your usual number still arrive on your home SIM if you keep it switched on and your home carrier allows it abroad. Your carrier may charge for this.

A travel number is temporary

After 90 days without an active plan, the number goes back to the network and can be given to someone else. Don't make it the only way into an account you want to keep, such as your bank.

If codes from every service fail, contact support.