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SilentSIM sells prepaid travel eSIM plans for compatible unlocked devices: data plans, and plans that also come with a phone number, calling minutes and SMS. Plans provide mobile data in the destinations listed on the plan page.

A plan includes calls, SMS or a phone number only when its page says so. Such a number belongs to the eSIM, not to you. It stays the same if you top up before the plan ends or within 90 days after it ends; after 90 days without an active plan it is released. Plans do not include emergency calling service unless a plan's page says otherwise.

You are responsible for confirming that your device supports eSIM, is unlocked, and can use mobile data in the destination before buying.

Coverage, speeds, and network availability depend on local partner networks, device capability, local regulations, and temporary outages.

After payment is confirmed, eSIM activation details are delivered electronically to the email address provided at checkout.

If automatic fulfillment is delayed, the order status page and email updates will reflect the latest state.

Prices, taxes, and available payment methods are shown during checkout. Card and crypto payments are processed through third-party providers.

Crypto payments must be sent on the displayed network, for the exact requested asset and amount, before the payment window expires.

Refunds may be available when an eSIM cannot be delivered or cannot activate because of a verified technical issue after support has had a reasonable chance to help.

Refunds are not normally available for device incompatibility, locked devices, wrong destination selection, expired plans, or used data.

Use the service for lawful personal connectivity while traveling. Do not abuse networks, resell plans without permission, interfere with service, or use the site for fraud.

Service may be limited, suspended, or refused when misuse, fraud, payment failure, or legal risk is detected.

You confirm that (a) you are not, and are not owned or controlled by or acting for, a person named on a sanctions or restricted-party list kept by the United States (including the Specially Designated Nationals and Blocked Persons List of the U.S. Treasury's Office of Foreign Assets Control), the United Nations, the European Union or the United Kingdom (a “Sanctioned Person”); and (b) you are not located in, or ordinarily resident in, a country or region subject to comprehensive U.S. sanctions, which currently include Cuba, Iran, North Korea and the Crimea, so-called Donetsk People's Republic and so-called Luhansk People's Republic regions of Ukraine (a “Sanctioned Territory”).

You may not buy, use, resell, give away or transfer any eSIM, plan, top-up or account balance for the benefit of a Sanctioned Person, for use in a Sanctioned Territory, or otherwise in breach of sanctions or export-control laws that apply to you or to us.

We may check orders, accounts, payment details and crypto wallet addresses against sanctions lists, and may ask you for information to complete that check. We may refuse, cancel, hold or suspend any order, account, eSIM or payment, without liability, where we reasonably believe this is required by sanctions law or that the transaction involves a Sanctioned Person or a Sanctioned Territory.

Where the law requires us to block or reject a payment, we will deal with it as the law requires. This may mean the payment cannot be returned to you, and we may report it to the relevant authorities.