"Refunds: when can I get one?"

eSIMs are digital and are delivered straight after payment, so refunds follow SilentSIM's terms. This is a summary of what they say. The terms themselves always decide.

What the terms say

• A refund may be available when an eSIM can't be delivered, or can't activate or work because of a verified technical problem, after support has had a reasonable chance to help.
• Refunds are not normally available for an incompatible or locked phone, choosing the wrong destination, expired plans, or data already used.

Read the full terms

The Refunds section of the Terms.

How to ask

Contact support and include what went wrong, and any error messages or screenshots. If your eSIM isn't working, don't delete it from your phone while support is looking into it.

Add the email you used to buy, or your order number.

If you paid with an order code, share your eSIM's ICCID or the link to your order page instead. Never send your order code.

You can also give the order number shown at the top of your order page. It is not your order code.