Signing in and finding your order

Sign in

1. Open your account.
2. Enter the email you used at checkout and ask for a code.
3. Enter the 6-digit code from the email. It expires after 10 minutes, and you can ask for a new one.

Good to know:

• If you bought without signing in, signing in with the same email shows that order. If you are new, your account is created when you confirm the code.
• A password is optional. You can always sign in with an emailed code instead.
• The sign-in page may also offer other ways to sign in, such as WhatsApp or Telegram. Use the same way you used before: a different method can open a different account.
• Never share a sign-in code with anyone, support included.

Find your order

After signing in, open your orders (My eSIMs). Each order shows its eSIMs with:

• the QR code and install buttons, plus the details for installing by hand;
• the eSIM's status and ICCID, and its phone number on plans that include one;
• how much data is left, and the top-up options.

Can't see an order? Check that you are signed in with the email you used at checkout, and look for the email with your eSIM, including in spam or junk.

Paid in crypto with an order code?

Open Find your order and enter your 16-character order code. It opens the order and your eSIM on any device. If you also gave an email at checkout, you can sign in with it instead.

Still can't find your order? Contact support with the email address you used to buy and roughly when you paid. Never send your order code, QR code or a sign-in code.